InteliChart Patient Portal FAQs

WellnessPointe is improving our patient experience with a new patient portal! Below are some frequently asked questions to help you get oriented with our new portal.

Why should I sign up for Wellness Pointe’s InteliChart PatientPortal?

With our new PatientPortal, you can access your health information easily online from wherever you are, all in one place. When you sign up for an InteliChart PatientPortal account, you can fill out your forms online before your visit, quickly access your medical records, track upcoming appointments, and much more.

My link doesn’t work, what do I do?

Please call 903-212-4783 if you receive an error message when clicking on the link sent to you.

Is my health information safe?

Yes. Your personal information in the InteliChart portal is secure and private. The system uses security measures and safeguards appropriate for your information.

Can I pay my bill through the portal?

Yes. Log in to your InteliChart account to view your balance and pay your bill online. 

How do I email my doctor?

Log in to your account and click “Send a Message.” Please contact the ordering provider.

How do I change my email or password?

Log in to your account, then click on “My Account” on the top-right of the page. There is a spot to change your email and password.

What do I do if I need to change my address or demographics?

Call 903-788-1342 or send a secure message in InteliChart. Let them know what information you would like changed and they will make sure it is listed correctly in your account.

How can I share my chart with a family member?

Log in to your account, click “My Account” from the top-right of the page and follow the prompts to add a Proxy. This person must have a cell phone to receive a text for security purposes and will receive an email granting them access to your information. They must create an account to do so.

How can I stop sharing?

Log in to your account, click “My Account” from the top right of the page, then scroll to the “Associated Accounts” area and click “Remove Association” for the Proxy you want to remove.

Why can’t two people share an email address?

Your unique email address and password helps us keep your personal information secure and private. If you would like to share your chart with a caregiver or family member, you can set that up using the “Proxy” area of InteliChart.

Who can I contact if I have further questions?

Call your provider’s office at the number listed here.